Health Insurance

Niva Bupa Health Insurance Customer Care

Why is customer service important? For any given company, especially in the insurance industry, customer care is a vital part of the business. Max Bupa Health Insurance is a byword for high-quality…

Why is customer service important? For any given company, especially in the insurance industry, customer care is a vital part of the business. Max Bupa Health Insurance is a byword for high-quality health insurance options in India. The company’s growth has been good in recent years and continues to remain so.

Meeting customer satisfaction is important for any business and Niva Bupa, formerly known as Max Bupa Health Insurance, is familiar with the concept. This post will look at how your queries related to health plans, grievances, claims and other issues can be addressed.

Assistance Offered by Niva Bupa Health Insurance

When you go to the official website of Niva Bupa, you can contact the customer care team via the following categories:

  • Update Policy Details
  • Renewal
  • Claims
  • Policy Related

Other than that, you can also get a few ounces of information from the self-help video library that has information related to basic queries and branch-wise information on the website.

Niva Bupa Contact Details

If you need help, have questions about your health plan, or are interested in getting one, you can contact the company. Here are a few details about it.

Corporate Office Address: Niva Bupa Health Insurance Company Limited, 14th Floor, Capital CyberScape, Sector 59, Gurugram, Haryana.
Phone: 1860-500-8888
Senior Citizen Quick Assistance: seniorcitizensupport@nivabupa.com

Ombudsman Offices Details of Niva Bupa Health Insurance

Here you can find the list of the ombudsman offices of Niva Bupa.

        Areas of Jurisdiction

                       Office of the Insurance Ombudsman

Gujarat, UT of Dadra and Nagar Haveli, Daman and Diu

Office of the Insurance Ombudsman,

Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad-380001.
Tel.: 079-25501201/02/05/06
Email: bimalokpal.ahmedabad@ecoi.co.in

Karnataka

Office of the Insurance Ombudsman,

Jeevan Soudha Building, PID No. 57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru –560078.
Tel.: 080-26652048/26652049
Email: bimalokpal.bengaluru@ecoi.co.in

Madhya Pradesh and Chhattisgarh

Office of the Insurance Ombudsman,

Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal–462003.
Tel.: 0755-2769201/2769202 Fax: 0755-2769203
Email: bimalokpal.bhopal@ecoi.co.in

Odisha

Office of the Insurance Ombudsman,

62, Forest park, Bhubneshwar–751009.
Tel.: 0674-2596461/2596455
Fax: 0674-2596429
Email: bimalokpal.bhubaneswar@ecoi.co.in

Punjab , Haryana, Himachal Pradesh, Jammu and Kashmir, UT of Chandigarh

Office of the Insurance Ombudsman,

S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 –D, Chandigarh–160017.
Tel.: 0172 -2706196 /2706468
Fax: 0172-2708274
Email: bimalokpal.chandigarh@ecoi.co.in

Tamil Nadu, UT–Pondicherry Town and Karaikal (which are part of UT of Pondicherry)

Office of the Insurance Ombudsman,

Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI–600018.
Tel.: 044-24333668/24335284
Fax: 044-24333664

Email: bimalokpal.chennai@ecoi.co.in

Delhi

Office of the Insurance Ombudsman,

2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi–110002.
Tel.: 011-23232481/23213504
Email: bimalokpal.delhi@ecoi.co.in

Assam, Meghalaya, Manipur,

Mizoram, Arunachal Pradesh, Nagaland and Tripura

Office of the Insurance Ombudsman,

Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati–781001(ASSAM).
Tel.: 0361-2632204/2602205
Email: bimalokpal.guwahati@ecoi.co.in

Andhra Pradesh, Telangana and UT of Yanam – a part of the UT of Pondicherry

Office of the Insurance Ombudsman,

6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad-500004.
Tel.: 040-67504123/23312122
Fax: 040-23376599

Email: bimalokpal.hyderabad@ecoi.co.in

Rajasthan

Office of the Insurance Ombudsman,

Jeevan Nidhi–II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur-302005.
Tel.: 0141-2740363
Email: Bimalokpal.jaipur@ecoi.co.in

Kerala, UT of (a) Lakshadweep, (b) Mahe – a part of UT of Pondicherry

Office of the Insurance Ombudsman,

2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam-682015.
Tel.: 0484-2358759/2359338
Fax: 0484-2359336

Email: bimalokpal.ernakulam@ecoi.co.in

Grievance Redressal

Niva Bupa Health company has a step-by-step process to address grievances. Let us take a look at

Step 1: You can dial 1860-500-8888, the customer service hotline number.

Send service URL: https://rules.nivabupa.com/customer-service/

Senior citizens who need priority assistance should write to the following address: seniorcitizensupport@nivabupa.com.

Step 2: If the grievance is not addressed in the first step or you are not satisfied with it, you can escalate to GRO- Vikar Alam at: GRO@nivabupa.com

Step 3: You can independently address the issue to the Insurance Regulatory Authority by filing a complaint with the IRDA Grievance Call Center if, in the unlikely event that Steps 1 and 2 do not resolve the issue.

Customer Care Details of RenewBuy

Customers who purchased a Niva Bupa Health insurance plan through the official RenewBuy.com website can get in touch with our customer service division for any assistance. We have listed the RenewBuy customer service information in the table below:

                    Particulars

                               Details

Customer Care Whatsapp Number

9810972573

Customer Care Number (Toll-free)

1800 419 7852

Customer Care Email Address

customersupport@renewbuy.com

Important Cities and Branches of Niva Bupa Health Insurance Company

Here is the list of important cities and branches of Niva Bupa company:

  City

                                Address

      Phone Number

Ludhiana

Niva Bupa Health Insurance Company Limited, Unit no 3, Plot No.88, 2nd Floor, Kunal Tower, Mall Road, Opp. AXIS Bank, Ludhiana, Punjab - 141001

01616677000

Indore

Niva Bupa Health Insurance Company Limited, 2nd Floor Unit no-202, N.M. tower LALA Banarasilal Dawar Marg, Race Course Road-11, Bungalow Colony, New Palasia, Indore - 452001, MP

8929919038

Patna

Niva Bupa Health Insurance Company Limited, Office no-304, 3rd floor, Rajendra Ram plaza, Exhibition road, Patna, Bihar - 800001

06126713600

Surat

Niva Bupa Health Insurance Co Ltd. Office No. 317, 3rd Floor, Eon Square, Guru Ram Pavan Bhumi Adajan, Surat-395009 (Gujarat)

2614103400

Jodhpur

Niva Bupa Health Insurance Company Limited, 5th Avenue Building, Plot No.44/1 & 44/1A, PWD Colony Jodhpur 342001,

9582092200

Lucknow

Niva Bupa Health Insurance Company Limited, 3rd Floor, Speed Building – 3, Shahnajaf Road, Hazratganj, Lucknow, Uttar Pradesh - 226001,

05226659000

Delhi

Niva Bupa Health Insurance Company Limited, Samyak Tower, 39 Pusa Road, 3rd Floor, WEA Karol Bagh, New Delhi - 110005, Delhi

011-61291900

Amritsar

Niva Bupa Health Insurance Company Limited, SCO 57,1st Floor, Dist Shopping complex, Amritsar - 143001,

9811956696

Chandigarh

Niva Bupa Health Insurance Comoany Limited, 2nd Floor, SCO 84-85, Sector 8 C Chandigarh - 160009,

9582584400

Agra

Niva Bupa Health Insurance Company Limited, Unit no.311-A, Padam business Park, Sector 12A, INS-1, Awas Vikas Sikandra Yojna, Agra, Uttar Pradesh - 282007,

8929901750

Ahmedabad

Niva Bupa Health Insurance Company Limited, SPG Empressa, 7th Floor, 701, beside Passport Seva Kendra, Nr. Mithakhali Six Roads, Navrangpura, Ahmedabad-380009

8929919044

Gurugram

Niva Bupa Health Insurance Company Limited, 2nd Floor, SCO No - 391, Sector-29 Near Near Iffco Chowk Metro Station 29, Gurugram - 122001

01246354900

Bangalore

Niva Bupa Health Insurance Company Limited, Vaishnavi Silicon Terrace, 30/1, Hosur Main Road, Adugodi, Opp. Prestige Acropolis, Bangalore - 560095

08068168000

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