Niva Bupa Health Insurance

  • 8,600+ Network Hospitals
  • Comprehensive Health Plans
  • Cashless Claim Processing in Just 30mins

Niva Bupa Health Insurance Company Ltd. (previously Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (a subsidiary of True North Fund VI LLP), a prominent Indian private equity company, and Bupa Singapore Holdings Pte. Limited, a UK-based healthcare services expert. Niva Bupa Health Insurance, as one of the most trusted standalone health insurance companies in the country, has curated a wide range of health insurance policies, such as individual health insurance, family floater insurance policy, and top-up insurance cover, based on an understanding of the Indian market and catering to the consumers' diverse needs.

Niva Bupa Health Insurance Company has been awarded many awards. So let us look at these recognitions:

  • The Economic Times and Nielsen awarded the firm 'The Economic Times Best Brands 2019' in April 2019.
  • Niva Bupa's GoActive Health Insurance Plan was named Product of the Year by Nielsen in April 2018.
  • At the Celent Model Insurer Asia Awards 2016, Niva Bupa Health Insurance was recognised for 'IT Management Best Practices.'
  • Niva Bupa received the Golden Peacock Award for their Heartbeat Health Insurance Plan in 2015.
  • At the Indian Insurance Awards 2011, the company earned the Best Product Innovation Award for Heartbeat Family First.

Niva Bupa Health Insurance Company at a glance

Niva Bupa is a big insurance company that offers a lot. Here are the important specifications of the company:

Particular Specifications
Network Hospitals 8600+
Incurred Claim Ratio (2021-22) 62.12
Claim Settlement Ratio (less than three months) (2021-22) 99.99
Solvency Ratio (2021-22) 1.70
Market Share (2021-22) 2,809.97 Crores

*Data has been sourced from the annual report of IRDAI 2021-22

Important Features of Niva Bupa Health Insurance(Formerly Known as Max Bupa Health Insurance)

Regarding features, Niva Bupa Health Insurance company offers a lot. You can also derive great information from the above table showcasing good values. Now, let’s take a look at some of the important features of the company.


Claim Settlement Ratio

It is an important term that needs to be understood well. A claim settlement ratio is the number of claims settled by the insurance company. For example, if Niva Bupa received 100 applications for claim settlement and they approved 99 of them, then Niva Bupa claim settlement ratio would be 99%. So, the greater the ratio, the better the insurance company.


Solvency Ratio

Solvency ratios assess a company's capacity to pay its long-term responsibilities, such as debt and interest on that debt. It is one of the numerous financial measures that may gauge a company's overall health. Niva Bupa’s solvency ratio is 2.09, which is good.


Network Hospitals

Network Hospitals are hospitals and nursing facilities affiliated with a 'Third Party Administrator.' These network hospitals promote cashless claims since the TPA pays them directly. These network hospitals are also referred to as Network Hospitals. Niva Bupa has a network of 8600+ hospitals.


Annual Premium

Niva Bupa has an annual premium of 1,750 Cr, according to the IRDAI report 2020-21. The annual premium is a term that means the total amount paid annually.

Health Insurance Plans Offered By Niva Bupa Health Insurance

Niva Bupa Health Insurance offers various insurance products. So, let us look at all the plans that are categorised under three categories.

Individual and Family Health Insurance Plan

Senior Citizen Health Insurance Plan

Critical Illness Health Insurance Plan

Why Choose Niva Bupa Health Insurance (Previously Known as Max Bupa Health Insurance)?

Health insurance is the purest way to stay secure, and Niva Bupa Health Insurance company offers a wide array of products as mentioned above. Let us glance at some of the features that this insurance company offers and reasons to select Niva Bupa.


Larger Coverage

Within the framework of a single health plan, health insurance policies cover the complete family. Some insurance companies now provide policies that include coverage for extended family members. Niva Bupa's heartbeat plan, for example, may cover up to 19 individuals in a single plan.


Affordable Premiums

Health plans offered by the company have generally affordable premiums. If you choose the best health plan with adequate benefits, you will be eligible to have an affordable premium.


Cashless Claim Processing in 30 mins

When you choose Niva Bupa, their in-house claim settlement team processes the cashless claim in 30 mins, making it a hassle-free process. The company offers Niva Bupaal solutions that cater to your medical needs.


2000+ Doctors Network

Niva Bupa comes with a good range of doctors network that ensures you get specialized treatment, which is really great. These are the kind of benefits you look forward to while buying health insurance.


Specialized Health Insurer

The company sole focus is to provide health insurance to its consumers. With ultimate focus, the company ensures that the insured get each and everything that it needs to have a simple, hassle-free process at any stage.

Niva Bupa Health Insurance Exclusions

Here is the list of points that are not covered under Niva Bupa Health Insurance:

  • Purchase of external items such as eyeglasses, hearing aids, prosthetic limbs, crutches, artificial teeth, and veneers is prohibited.
  • Self-inflicted harm is not covered by a health insurance coverage.
  • Cosmetic surgery, such as plastic surgery or botox, is not permitted. Surgery for burns or unintentional body damage, as well as cancer therapy, are exceptions.
  • Dental therapy (unless it is related to cancer or an emergency trauma).

Niva Bupa Health Insurance Buying Process

Niva Bupa Health Insurance has a simple buying as well as claim process. Let us first understand the procedure to buy Niva Bupa Health Insurance online.

Buy from ""

  • Visit the official website of "RenewBuy".
  • Click on the "Health Insurance Plan" tab.
  • Choose the desired health insurance policy.
  • Fill in all the required details.
  • Click on the "Buy Now" button.
  • Proceed with the payment.

Buy From the Official Website

  • Browse and compare all available alternatives on several comparison websites according on your specific preferences for premium, coverage type, and other pertinent criteria.
  • After shortlisting the plans, you need to select the best health insurance plan for yourself.
  • When applying for health insurance online, you will be required to give identification information as well as documentation. This is an important step to be followed with great care.
  • Examine the policy for exclusions and riders. Take note of the crucial aspects, such as the premium, the total covered, the waiting time, the claim settlement method, and so forth.
  • Once you've decided on your plan and the sum covered, you may pay using one of the various payment channels available at the website.

Why Buy Niva Bupa Health Policies From RenewBuy?

RenewBuy offers the top Niva Bupa Health Insurance plans available on the market. The following are the main reasons why you should consider us:

Niva Bupa Health Insurance Renewal Process

Niva Bupa Health Insurance makes it simple and quick to renew health insurance coverage. Insured can also contact our POSP advisors for Niva Bupa health insurance renewal, or they can follow the procedures outlined below to renew Niva Bupa health insurance coverage.

  • Visit the official website of "Niva Bupa Health Insurance".
  • Click on the “Renewal” tab.
  • Enter your current health insurance information, such as policy number, date of birth, and so on.
  • Click on the ‘Renew' tab.
  • Pay your health insurance premiums and renew your Niva Bupa policies online.

Niva Bupa Health Insurance Claim Process

Niva Bupa offers a nice and easy claim process. We have breakdown the process for you.

Cashless Claim Process: Cashless claims are both simple and convenient. Although, cashless facility is only available at one of the network hospitals. If you have a claim, please contact the 24-hour toll-free number 1860-500-8888 or use the customer service URL

Reimbursement Process: The process is simple and hassle-free. The first step is to get your documents in order. The policy documents should be original. The second step is to login to the Niva Bupa account and enter the claim request. In the final step, just upload the documents and submit. Following the steps will ensure that your claim is processed.

Documents Required for the Claim

Certain documentation are required to guarantee that your claim procedure goes well. So, let us look at the documents:

  • Original filled and signed claim form
  • Original ID Proofs
  • Referral letter and prescription of the Doctor
  • Original bills and receipts from the hospital or medical practitioner
  • Original bills from pharmacy or chemists
  • Original Reports
  • First Information Report (FIR)
  • Post mortem report, if needed
  • Any other document as required by the Niva Bupa health insurance company to assess the claim

Niva Bupa Health Insurance Contact Details

Niva Bupa Health Insurance has 24/7 customer care service to resolve your queries. If you have any issues about Niva Bupa Health Insurance coverage, please contact the Niva Bupa health insurance customer care using the following information:

Address: Niva Bupa Health Insurance Company Limited, 14th Floor, Capital CyberScape, Sector 59, Gurugram, Haryana

Phone: 1860-500-8888

Customer Service URL: